Refund policy

At PureClean, we want every order to arrive in perfect condition. If something goes wrong, we'll fix it.

When you can request a replacement

  • Your product arrived damaged, leaking, or with a broken seal
  • You received the wrong product or a missing item
  • The product has a manufacturing defect

How to claim

  1. Record an unboxing video when you open the parcel. It should show the parcel's outer packaging and the product.
  2. Message us on WhatsApp at 0326 8306762 within 48 hours of delivery, with your order number, the unboxing video, and clear photos of the issue.
  3. Our team will review your claim within 24 hours and confirm the next step.

What we'll do

  • Approved claims get a free replacement, shipped at our cost.
  • If the item is out of stock or a replacement isn't possible, we'll refund the product price by bank transfer or mobile wallet (JazzCash/Easypaisa) within 5–7 working days.
  • We may ask you to return the damaged product via our courier before the replacement ships.

What we can't accept

  • Products that have been opened, used, or diluted, unless they arrived defective
  • Claims made after 48 hours of delivery, or without an unboxing video
  • Damage caused by misuse or not following the usage guide
  • Change-of-mind returns, because these are chemical cleaning products and can't be resold once shipped

Refused parcels

If you refuse a COD parcel at your door without a valid reason (such as visible damage), we may ask for the delivery charges to be paid before your next order.

Contact us

WhatsApp: 0326 8306762 | Email: purecleanpakistan@gmail.com